HelpServer™, from 4.ST Belgium, is the
web-based, collaborative authoring and single-sourcing content management
system for online help and documentation.
HelpServer
enables product and service providers to quickly and easily deliver role-based
and customizable help documentation to their customers.
HelpServer is the ideal help authoring platform for organizations
that need to tailor help documentation for different customers, provide up to
date, online help or deliver help in multiple languages. HelpServer is
exceptionally easy to use for content writers and lets dispersed help authoring
teams easily contribute content over the web to a central
server.
Giving people all the help they need
Traditional help
delivery methods for software systems may be OK for shrink wrapped, consumer
software but they are no longer satisfactory for applications involving
business processes and workflows. In those workflows, the information provided
by the manufacturer is only part of the information that customer personnel
need to do their jobs. Business process workers need a comprehensive, just in
time, learning support system that includes product information and tells them
how the product is to be used in their business environment.
The traditional help delivery model forces business users to look
elsewhere to find out how the product must be used within their work
environment. The result is that users don't have the information they need to
do their work effectively. At the very least, business users waste time looking
for information in another system. At worst, the failure to easily find the
information they need can result in serious mistakes.
You may have great product but, without the right documentation system, it may not be delivering
its full value to your customers.
HelpServer's unique solution
HelpServer
provides the solution to this problem and many others involving effective
delivery of user assistance documentation. HelpServer's powerful, web based
CMS, topic architecture, smartrules and security model lets suppliers and their
customers collaborate to provide product users with a single point of access to
all the information they need to do their work more effectively.
HelpServer enables product and service suppliers to slash the cost
of content production and deliver absolutely up to date documentation to users
where they need it, when they need it.
HelpServer is
exceptionally easy to use for help authors so it is easy to support in customer
environments.
A HelpServer documentation solution
will enhance the value of your product or service and help strengthen your
customer relationships.
Industry solutions
HelpServer provides
unique solutions in a wide range of industries:
• Software and equipment vendors can provide context sensitive and
role based help documentation to their customers in multiple languages and
slash production and translation costs.
• Professional firms can securely deliver role based knowledge
materials to professional personnel and clients.
• Government agencies can deliver policy and
compliance documentation within the agency and to the public in multiple
formats from a single source.
• Any enterprise with product or policy and procedure documentation
can deliver targeted information to each audience in the format users
require.
HelpServer in Australia
HelpServer is distributed and supported in
Australia by Elkera. For sales information in Australia, please contact an
Elkera sales
representative.
Detailed product information and evaluation software is available from the HelpServer
website.
HelpServer is a trademark of 4.ST Belgium NV.
